Warranty Policy

At Billiard Cue Stick Shop, we stand behind the quality of our products and services. This Warranty Policy outlines the coverage, limitations, and procedures for warranty claims on products purchased from our store.

1. Manufacturer Warranties

1.1 New Cues

All new cues purchased from Billiard Cue Stick Shop come with the manufacturer’s original warranty. Warranty terms vary by brand and typically include:

Standard Coverage:

Structural defects in materials and workmanship
Joint integrity and functionality
Manufacturing defects
Duration: Typically 1 year to lifetime (varies by manufacturer)

What’s NOT Covered by Manufacturer Warranty:

Normal wear and tear
Tips, ferrules, and wraps (consumable components)
Damage from misuse, abuse, or accidents
Warpage due to improper storage or environmental exposure
Cosmetic issues that don’t affect performance
Damage from unauthorized repairs or modifications
Lost or stolen cues

1.2 Warranty Registration

Some manufacturers require warranty registration. We will provide:

Original purchase receipt
Manufacturer warranty card (if applicable)
Registration instructions
Assistance with registration process if needed

Important: Keep your purchase receipt as proof of purchase date. Many manufacturers require this for warranty claims.

1.3 Manufacturer Warranty Claims

To file a manufacturer warranty claim:

Contact Us First – Call [Your Phone Number] or email [Your Email Address]
Provide Details – Describe the defect and provide photos if possible
Assessment – We’ll evaluate whether issue is covered under warranty
Claim Processing – We’ll facilitate the claim with the manufacturer
Resolution – Repair, replacement, or manufacturer’s decision

Processing Time: Manufacturer warranty claims typically take 2-6 weeks depending on the brand and issue.

2. Our Store Warranty

2.1 Billiard Cue Stick Shop Guarantee

In addition to manufacturer warranties, we offer our own guarantee on products and services purchased from us.

30-Day Satisfaction Guarantee:

If you’re not completely satisfied with your cue purchase within 30 days
Cue must be in original condition (unplayed, no tip chalk marks)
Exchange for different cue or store credit (return shipping costs apply)
Custom cues excluded from this guarantee

2.2 Price Match Guarantee

If you find an identical cue at a lower price from an authorized dealer within 30 days of your purchase:

We’ll refund the difference
Must be same model, brand, and condition (new)
Must be from an authorized retailer (not private sales)
Proof of lower price required (screenshot, advertisement, etc.)
Excludes custom cues, used cues, and special orders

3. Repair Service Warranty

3.1 Workmanship Guarantee

All repair and maintenance services performed by Billiard Cue Stick Shop are warranted for 90 days from the completion date.

Coverage Includes:

Quality of workmanship
Materials used in repairs
Proper installation of components
Functionality of repaired areas

What’s Covered: If the same issue reoccurs due to our workmanship or materials within 90 days, we will:

Re-perform the repair at no charge
Replace defective parts at no charge
Ensure the repair meets our quality standards

What’s NOT Covered:

New damage or issues unrelated to the original repair
Damage from misuse after repair
Normal wear on repaired components
Issues caused by improper storage or care
Repairs performed by others

3.2 Custom Cue Service Warranty

Custom cues built by our craftsmen include:

1-Year Structural Warranty – Covers joints, construction, inlay integrity
90-Day Component Warranty – Covers wraps, tips, and installed components
Does not cover cosmetic issues in natural materials (wood grain variations)
Does not cover warpage from improper storage

4. Used & Vintage Cues

4.1 As-Is Sales

Used and vintage cues are sold “as-is” with no warranty unless explicitly stated:

We provide honest condition assessments
Pre-existing wear is described to the best of our ability
No warranty on structural integrity beyond what we’ve disclosed
Manufacturer warranties do not transfer to subsequent owners

4.2 Our Inspection

All used cues are inspected before sale:

We check for straightness, joint integrity, and obvious defects
Cosmetic condition is noted and disclosed
Significant issues are repaired or disclosed prior to sale

4.3 Return Period for Used Cues

Used cues may be returned within 7 days if:

Significant undisclosed defect is discovered
Cue is returned in the same condition as sold
20% restocking fee applies
Does not apply to items marked “final sale”

5. Warranty Exclusions

5.1 What Voids Warranties

The following will void manufacturer and store warranties:

Improper Storage:

Storing cues in extreme temperatures
Exposure to high humidity or moisture
Leaning cues at angles for extended periods
Storage in car trunks or uncontrolled environments

Misuse or Abuse:

Using cue for purposes other than playing billiards
Dropping, striking, or impacting the cue
Excessive force during play
Using as a walking stick or support

Unauthorized Modifications:

Repairs or modifications by non-authorized technicians
Drilling, cutting, or altering the cue structure
Installing non-compatible components
Attempting self-repairs on warrantied components

Normal Wear:

Tip compression and wear
Ferrule discoloration
Shaft oxidation from hand oils
Minor cosmetic wear from regular use
Wrap wear from normal grip

5.2 Non-Warrantable Issues

The following are not covered under any warranty:

Warpage – Usually caused by storage conditions, not manufacturing defects
Tip Issues – Tips are consumable and require periodic replacement
Finish Wear – Natural result of use over time
Wood Color Changes – Natural wood characteristics and aging
Lost or Stolen Items – Not covered under any circumstances
Shipping Damage – Must be reported within 48 hours of delivery

6. Warranty Claim Process

6.1 How to File a Claim

Step 1: Contact Us

Call [Your Phone Number]
Email [Your Email Address] with photos of the issue
Visit our showroom with the cue

Step 2: Assessment

We’ll examine the cue or review photos
Determine if issue is covered under warranty
Identify which warranty applies (manufacturer or store)

Step 3: Authorization

We’ll provide written authorization if claim is approved
Explain the process and expected timeline
Arrange for repair or replacement

Step 4: Resolution

Repair completed or replacement arranged
Quality inspection performed
You’re notified when ready for pickup or shipping

6.2 Required Information

To process a warranty claim, please provide:

Original purchase receipt
Date of purchase
Detailed description of the defect or issue
Photos clearly showing the problem
Any relevant history (repairs, accidents, storage conditions)

6.3 Processing Timeline

Evaluation: 1-3 business days
Simple Repairs: 3-7 business days
Manufacturer Claims: 2-6 weeks
Complex Issues: Timeline provided after assessment

7. Return Shipping for Warranty Claims

7.1 Approved Warranty Claims

For legitimate warranty claims:

Manufacturer Warranty: Return shipping typically covered by manufacturer
Our Workmanship: We cover return shipping for our repair warranty
Defective Products: We provide prepaid shipping label

7.2 Non-Covered Claims

If inspection reveals the issue is not covered:

Return shipping is your responsibility
Repair quote provided if you wish to proceed at your cost
Evaluation fee may apply for complex assessments

8. Limitations of Liability

8.1 Maximum Liability

Our maximum liability under any warranty shall not exceed:

The original purchase price of the product, or
The cost of repair or replacement (whichever is less)

8.2 Consequential Damages

We are not liable for:

Lost playing time or missed tournaments
Travel expenses
Emotional distress
Indirect or consequential damages
Loss of use or enjoyment

8.3 Third-Party Products

For products we sell but don’t manufacture:

Manufacturer warranty is your primary remedy
We facilitate claims but cannot override manufacturer decisions
We are not liable for manufacturer warranty denials

9. Warranty Disputes

9.1 Dispute Resolution

If you disagree with a warranty decision:

Request Review – Ask for a second assessment by a senior technician
Provide Evidence – Submit additional photos, documentation, or expert opinions
Manager Review – Our management team will review the case
Final Decision – We’ll provide a written explanation of our final determination

9.2 Manufacturer Disputes

For manufacturer warranty disputes:

We’ll advocate on your behalf with the manufacturer
Final warranty decisions rest with the manufacturer
Some manufacturers offer appeal processes

10. Extended Protection

10.1 Extended Warranty Options

For high-value cues ($1,000+), we offer optional extended protection:

Extended Service Plan:

Covers structural issues beyond manufacturer warranty
Available in 1, 2, or 3-year terms
Includes annual professional maintenance
Priority repair service
Pricing based on cue value

Details available upon request.

10.2 Care & Maintenance Package

Purchase optional maintenance package:

Annual professional cleaning and inspection
Tip replacement as needed
Shaft conditioning
Joint cleaning and lubrication
Helps maintain warranty validity by ensuring proper care

11. Care Instructions to Maintain Warranty

11.1 Proper Storage

To keep your warranty valid:

Store cues in a case when not in use
Keep in climate-controlled environment (60-75°F, 40-60% humidity)
Store vertically or horizontally, never at an angle
Avoid extreme temperature or humidity changes
Never store in car trunk or unheated spaces

11.2 Regular Maintenance

Recommended maintenance schedule:

Clean shaft after each use
Professional cleaning every 3-6 months
Tip replacement when compressed or damaged
Annual professional inspection
Joint cleaning every 3-6 months

11.3 Proper Use

To maintain warranty coverage:

Use cue only for playing billiards
Avoid excessive force or striking
Don’t lean body weight on the cue
Keep away from moisture and spills
Use proper chalk application technique

12. Transferability

12.1 Manufacturer Warranties

Most manufacturer warranties are:

Non-transferable to subsequent owners
Valid only for original purchaser
Require proof of original purchase

Check specific manufacturer terms for transferability details.

12.2 Our Store Warranty

Our 30-day satisfaction guarantee and repair warranties:

Apply to original purchaser only
Require original receipt
Cannot be transferred to new owners

13. International Customers

13.1 Warranty Coverage

For international customers:

Manufacturer warranties may have different terms in your country
Return shipping for warranty claims is customer’s responsibility
We’ll facilitate claims but cannot cover international shipping
Customs duties on returns/replacements are customer’s responsibility

14. Questions About Warranty Coverage?

Our team is here to help clarify warranty coverage and assist with claims:

📞 Phone: +15163153509 📧 Email: info@billiardcuestick.shop

15. Warranty Policy Updates

We reserve the right to update this Warranty Policy at any time. Changes will be effective immediately upon posting. Warranties on products already purchased remain subject to the terms in effect at the time of purchase.

Warranty