Safe, Secure Delivery of Your Premium Equipment
At Billiard Cue Stick Shop, we understand that your cue is a valuable investment. We take extreme care in packaging and shipping to ensure your equipment arrives in perfect condition, ready to perform at its best.
Domestic Shipping (United States)
Shipping Zones
We ship to all 50 states within the United States, including:
- Continental United States
- Alaska and Hawaii
- U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands)
Shipping Methods & Timeframes
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Calculated based on weight and destination
- Tracking: Provided via email upon shipment
Expedited Shipping
- Delivery Time: 2-3 business days
- Cost: Calculated based on weight and destination
- Tracking: Provided via email upon shipment
Express Overnight
- Delivery Time: Next business day (where available)
- Cost: Calculated based on weight and destination
- Tracking: Provided via email upon shipment
- Note: Orders must be placed before 12:00 PM EST for same-day processing
Free Shipping
We offer FREE standard shipping on orders over $499 to addresses within the continental United States. This offer applies to:
- Cue purchases
- Cases and accessories
- Combined orders meeting the minimum threshold
Free shipping does not apply to Alaska, Hawaii, or U.S. Territories.
Local Delivery (New York City Area)
NYC and Surrounding Boroughs
Free Local Delivery available for orders over $[Amount] to:
- Manhattan
- Brooklyn
- Queens
- The Bronx
- Staten Island
Delivery Timeframe: 1-3 business days
Tri-State Area
We offer delivery service to parts of New Jersey and Connecticut. Contact us for availability and rates in your specific area.
📞 Call +15163153509 to arrange local delivery
International Shipping
While we don’t currently offer automated international shipping through our website, we can arrange international shipments on a case-by-case basis.
How to Order Internationally
- Contact Us – Email [Your Email] or call [Your Phone Number]
- Provide Details – Share your location and items you wish to purchase
- Receive Quote – We’ll provide a custom quote including shipping costs, duties, and estimated delivery time
- Approve & Pay – Once approved, we’ll process your order
- Tracking – Full tracking information provided for international shipments
International Considerations
- Shipping times vary by destination (typically 7-21 business days)
- Customer is responsible for any customs duties, taxes, or import fees
- We provide all necessary customs documentation
- Insurance available and recommended for high-value shipments
Processing Time
In-Stock Items:
- Orders placed Monday-Friday before 2:00 PM EST ship same business day
- Orders placed after 2:00 PM EST ship next business day
- Weekend orders (Saturday-Sunday) ship the following Monday
Custom Orders & Special Items:
- Custom cues: 8-12 weeks plus shipping time
- Special orders: 2-6 weeks plus shipping time
- You’ll be notified when your item is ready to ship
Repair Services:
- Standard repairs ship within 3-5 business days after completion
- Complex restorations: timeline provided upon assessment
- Rush service available for urgent needs
Packaging Standards
We take packaging seriously. Every shipment includes:
For Cues:
- Individual protective sleeves for shafts and butts
- Foam padding to prevent movement
- Rigid outer packaging to prevent crushing
- “Fragile” and “This Side Up” labels
- Climate-resistant materials
For Cases and Accessories:
- Protective wrapping
- Appropriate cushioning materials
- Sturdy boxes sized to prevent shifting
- Weatherproof outer packaging
Quality Control:
- Every item inspected before packaging
- Secure sealing and reinforcement
- Professional packing techniques used by trained staff
Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination address
- Selected shipping speed
- Insurance value (for high-value items)
Cost Estimate: You can view estimated shipping costs during checkout before completing your purchase. For phone or email orders, we’ll provide exact shipping costs before processing payment.
Order Tracking
Track Your Shipment:
- Tracking number emailed within 24 hours of shipment
- Track via carrier website (USPS, UPS, FedEx)
- Updates available throughout transit
- Delivery confirmation upon receipt
Questions About Your Shipment? Contact us at +15163153509 or info@billiardcuestick.shop and we’ll check the status immediately.
Insurance
Standard Coverage: All shipments include basic carrier insurance up to $100 at no additional cost.
Additional Insurance: For high-value items (cues over $500, custom cues, vintage pieces), we strongly recommend additional insurance:
- Available for items up to $10,000 in value
- Covers loss, damage, or theft during transit
- Minimal additional cost (typically 1-2% of item value)
- Claims processed quickly and professionally
Insurance is automatically included for shipments over $1,000.
Delivery Issues
Damaged Shipments
If your package arrives damaged:
- Document Immediately – Take photos of box and contents
- Contact Us – Call +15163153509 within 48 hours
- Don’t Discard – Keep all packaging materials
- We’ll Resolve – We’ll file insurance claim and arrange replacement or refund
Lost Shipments
If tracking shows your package is lost:
- Contact Us – Reach out immediately
- Investigation – We’ll work with carrier to locate package
- Resolution – If not located within 14 days, we’ll send replacement or issue refund
Wrong Address
If you provided an incorrect shipping address:
- Contact us immediately upon realizing the error
- We’ll attempt to redirect shipment if possible
- Additional shipping charges may apply for reshipment
- We cannot guarantee successful address changes after shipment
Refused or Undeliverable Packages
If a package is refused or returned as undeliverable:
- You’ll be notified when package returns to us
- Refund issued minus original shipping costs and 15% restocking fee
- Reshipping available at customer’s expense
Pickup Option
Free In-Store Pickup Available
Prefer to skip shipping? Choose in-store pickup at checkout:
- No shipping charges
- Hold items for up to 7 days
- Bring order confirmation and ID
- We’ll have your order ready and waiting
Holiday & Peak Season Shipping
During busy periods (holidays, major tournaments), please note:
- Processing times may extend by 1-2 business days
- Carrier delivery times may be longer than usual
- Order early to ensure timely delivery
- Expedited options available for time-sensitive orders
Questions About Shipping?
Our team is here to help with any shipping questions or special requests:
📞 Phone: +15163153509 📧 Email: info@billiardcuestick.shop