Welcome to Billiard Cue Stick Shop. By accessing our website, visiting our store, or purchasing our products and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.
1. General Terms
1.1 Acceptance of Terms
By using our services, placing an order, or making a purchase from Billiard Cue Stick Shop (hereinafter “we,” “us,” or “our”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Shipping Policy.
1.2 Modifications to Terms
We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated terms. It is your responsibility to review these terms periodically.
1.3 Eligibility
You must be at least 18 years of age to make purchases from our store. By placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.
2. Products & Services
2.1 Product Descriptions
We make every effort to accurately describe and display our products, including cues, cases, accessories, and related equipment. However:
- Colors may vary slightly due to monitor settings
- Wood grain patterns are naturally unique and may differ from images
- Specifications are provided by manufacturers and subject to change
- Custom cues are built to agreed specifications but natural materials may vary
2.2 Product Availability
All products are subject to availability. We reserve the right to:
- Limit quantities available for purchase
- Discontinue any product at any time
- Refuse service to anyone for any lawful reason
- Modify product specifications as provided by manufacturers
If an ordered item becomes unavailable, we will notify you promptly and offer a full refund or suitable alternative.
2.3 Pricing
- All prices are listed in U.S. Dollars (USD)
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- Applicable sales taxes will be added at checkout
- Shipping costs are additional unless otherwise stated
If we discover a pricing error after you’ve placed an order, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.
2.4 Custom Orders
Custom cue orders are subject to specific terms:
- 50% non-refundable deposit required to begin work
- Final specifications must be approved in writing before production begins
- Production timeline is estimated and may vary based on complexity
- Custom orders cannot be canceled once production has begun
- Balance due upon completion before shipment
- Custom cues are not eligible for return or exchange
3. Ordering & Payment
3.1 Order Acceptance
Your order is an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to:
- Product availability
- Pricing errors
- Credit card verification issues
- Suspected fraudulent activity
- Failure to meet eligibility requirements
An order confirmation email does not constitute acceptance. Acceptance occurs when we ship your order or confirm pickup availability.
3.2 Payment Methods
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Cash (in-store only)
- [Other payment methods if applicable]
3.3 Payment Processing
- Payment is charged at time of order placement
- You authorize us to charge the payment method provided
- You represent that you have the legal right to use any payment method
- We use secure, encrypted payment processing systems
- We do not store complete credit card information
3.4 Payment Security
We take payment security seriously and employ industry-standard encryption and security measures. However, we cannot guarantee absolute security of online transactions. You are responsible for maintaining the confidentiality of your account information.
4. Returns, Exchanges & Refunds
4.1 Return Policy
Standard Purchases:
- Returns accepted within 14 days of purchase date
- Item must be in original, unused, unplayed condition
- Original packaging and all accessories must be included
- Receipt or proof of purchase required
- Refund issued to original payment method
Non-Returnable Items:
- Custom-made or personalized cues
- Special order items
- Used or played cues
- Tips, chalk, and consumable accessories
- Items marked as final sale
- Items damaged due to customer misuse
4.2 Exchange Policy
Exchanges are accepted within 14 days of purchase for items of equal or greater value. If exchanging for a higher-priced item, you pay the difference. If exchanging for a lower-priced item, we issue store credit for the difference.
4.3 Refund Processing
- Refunds processed within 5-7 business days of receiving returned item
- Original shipping costs are non-refundable
- Return shipping costs are customer’s responsibility unless item is defective
- Refunds issued to original payment method
- Store credit available as an alternative
4.4 Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of damage and packaging
- We will arrange return shipping at our expense
- Replacement or full refund provided promptly
5. Repair Services
5.1 Service Terms
When you submit a cue for repair or maintenance:
- We will provide an estimate before beginning work
- You authorize the quoted work upon approval
- Additional issues discovered may require separate approval
- We are not responsible for pre-existing damage not disclosed
- Repairs are performed by certified technicians using quality materials
5.2 Service Timeframes
- Timeframes are estimates, not guarantees
- Rush service available for additional fee
- Delays may occur due to parts availability or complexity
- You will be notified of any significant delays
5.3 Unclaimed Items
Cues left for repair must be claimed within 30 days of completion notification. After 30 days:
- Storage fees of $[Amount] per week may apply
- After 90 days, item may be considered abandoned
- We reserve the right to sell abandoned items to recover costs
5.4 Service Warranty
- Repair work warranted for 90 days from completion
- Warranty covers workmanship, not subsequent damage
- Does not cover normal wear or customer misuse
- Original work will be corrected at no charge if defective
6. Intellectual Property
6.1 Ownership
All content on our website, including text, graphics, logos, images, and software, is our property or our licensors’ property and protected by copyright, trademark, and other intellectual property laws.
6.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:
- Reproduce, distribute, or modify any content without permission
- Use content for commercial purposes
- Remove copyright or proprietary notices
- Create derivative works
7. Privacy & Data Collection
7.1 Information Collection
We collect information necessary to process orders and provide services, including:
- Name, address, email, phone number
- Payment information (processed securely, not stored)
- Order history and preferences
- Communications with our staff
7.2 Information Use
Your information is used to:
- Process and fulfill orders
- Communicate about orders and services
- Improve our products and services
- Send promotional materials (with your consent)
For complete details, please review our Privacy Policy.
7.3 Information Security
We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Limitation of Liability
8.1 General Limitations
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the purchase price of the product or service
- We are not responsible for damages resulting from misuse of products
- We make no warranties beyond those explicitly stated
8.2 Product Use
- Products are sold for lawful recreational use only
- Customer assumes all risk of product use
- We are not liable for injuries resulting from improper use
- Follow all manufacturer safety guidelines and instructions
8.3 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for:
- Content on third-party sites
- Privacy practices of third parties
- Transactions with third parties
- Any damages resulting from third-party interactions
9. Dispute Resolution
9.1 Governing Law
These Terms and Conditions are governed by the laws of the State of New York, United States, without regard to conflict of law provisions.
9.2 Jurisdiction
Any disputes arising from these terms or your use of our services shall be resolved in the state or federal courts located in New York County, New York. You consent to the exclusive jurisdiction of these courts.
9.3 Dispute Resolution Process
Before initiating any legal action, you agree to:
- Contact us directly to resolve the issue
- Provide detailed description of the dispute
- Allow us 30 days to attempt resolution
- Engage in good faith negotiations
9.4 Class Action Waiver
You agree that any disputes will be resolved on an individual basis. You waive any right to participate in class action lawsuits or class-wide arbitration against us.
10. User Conduct
10.1 Prohibited Activities
You agree not to:
- Provide false information when ordering
- Use our services for any unlawful purpose
- Interfere with our website’s operation
- Attempt to gain unauthorized access to our systems
- Harass, abuse, or threaten our staff
- Violate any applicable laws or regulations
10.2 Consequences
Violation of these terms may result in:
- Order cancellation
- Account suspension or termination
- Refusal of future service
- Legal action if appropriate
11. In-Store Policies
11.1 Store Conduct
When visiting our showroom:
- Treat staff and other customers with respect
- Ask permission before handling expensive or custom cues
- Supervise children at all times
- Follow staff instructions regarding equipment use
- We reserve the right to refuse service or ask anyone to leave
11.2 Practice Table Use
Our practice table is provided as a courtesy:
- Use is free for customers evaluating purchases
- Time limits may apply during busy periods
- Proper cue handling is required
- We are not liable for injuries during use
- Table access may be restricted at our discretion
12. Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:
- Natural disasters
- Acts of government
- War or terrorism
- Labor disputes
- Supplier failures
- Pandemic or health emergencies
- Transportation disruptions
13. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions will be modified to achieve the intent of the original provision to the fullest extent possible.
14. Entire Agreement
These Terms and Conditions, along with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and Billiard Cue Stick Shop regarding your use of our services and supersede any prior agreements.
15. Contact Information
Questions about these Terms and Conditions? Contact us:
Billiard Cue Stick Shop
Address: New York
Phone: +15163153509
Email: info@billiardcuestick.shop
16. Acknowledgment
By using our services or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.